AFAS Ltd. Privacy Policy

Privacy Notice – First Aid/ Emergency Care

This privacy notice tells you what to expect us to do with your personal information.

Contact details

For Medical Enquires please insert the header “AFAS Ltd – Clinical Lead” into your e-mail or ask for the Clinical Lead when phoning or writing.

For Company Enquires, where you wish to discuss the entity rather than the service it provides, please insert the header “AFAS Ltd – Governance Officer” into your e-mail or ask for the Governance Officer when phoning or writing.

Post

2 Cardownie Loan Coaltown of Balgonie, GLENROTHES, Fife, KY7 6HJ, GB

Telephone

07903 041613

E-mail

firstaidfife@hotmail.com

What information we collect, use, and why

We collect or use the following information to provide patient care and patient services:

  • Name, address and contact details
  • Gender
  • Date of birth
  • Next of Kin details including any support networks
  • Health information (including medical conditions, allergies, medical requirements and medical history)
  • Information about care needs (including disabilities)

We collect or use the following personal information for identifying patients:

  • Names and contact details
  • Addresses
  • Medical history

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which, are in brief, set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure – You have the right to ask us to delete your personal information.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
  • Your right to object to processing – You have the right to object to the processing of your personal data.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month, otherwise we advise you of our intended timeline based upon the complexity of the query.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide patient care and handover information to the Emergency Services are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interest:
    To ensure that all actions are taken within the patients or, immediate next of kins medical information provided about the patient.
  • Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for patient app or portal functionality are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    To provide to a Doctor, Coroner, Board of Enquiry or to identify immediate family.
  • Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    To answer the query raised and to legitimise the person asking for the information.

Where we get personal information from

  • Directly from you
  • Family members or carers

How long we keep information

Patient Report forms (PRF) completed by AFAS Ltd., staff, will be retained for 10 years after the last treatment by AFAS Ltd. Casualties under the age of 18, will have their forms held until their 25 Birthday.

Who we share information with

Others we share personal information with

  • Other health providers (eg GPs and consultants)
  • Emergency services
  • Organisations we’re legally obliged to share personal information with

 

Duty of confidentiality

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

  • you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
  • we have a legal requirement (including court orders) to collect, share or use the data;
  • on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
  • If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
  • If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

The information below outlines the various ways you can get in contact with the

Scottish Information Commissioner.

Email

enquiries@foi.scot

Post

Scottish Information Commissioner
Kinburn Castle
Doubledykes Road
St Andrews
Fife KY16 9DS

If you’d like to visit our office premises, please first contact enquiries@foi.scot to discuss your requirements and arrange a suitable appointment.

Website: https://www.ico.org.uk/make-a-complaint

Telephone 01334 464610